AI & RAG systems
Retrieval-augmented AI that actually knows your business — grounded in your documents, with answers that point back to the source.
Every answer is traceable to a source, and tested before it reaches a customer.
Four workstreams, each with a clear scope, so you always know what is being done and why.
Assistants that answer customer or staff questions from your real policies, product docs and past tickets — and hand over to a person when they are not sure.
Ingestion pipelines that turn PDFs, wikis, sheets and web pages into a searchable knowledge base, kept up to date as your content changes.
Prompts and test sets designed together, so quality is measured before launch and does not silently regress later.
Delivered as an embeddable widget, an API or an internal tool — wired into the systems you already use.
We identify the questions that matter, the sources that hold the answers and what a good answer looks like.
Content is cleaned, structured and indexed, with permissions respected so people only see what they should.
We build the retrieval and generation pipeline and test it against a question set until quality meets the bar we agreed.
Roll-out is staged, with logging and feedback loops so the system keeps improving after go-live.
A working system plus the evidence that it works — not a demo that falls over on real questions.
We would rather tell you early than take on work we cannot do well.
Retrieval-augmented generation. The system first retrieves relevant passages from your content, then asks the AI model to answer using only that material — which cuts down on made-up answers.
We design around your requirements: access controls, scoped data and choice of model provider. We will explain exactly where data goes before you commit.
Grounding, citations, an evaluation set and a clear 'I don't know' behaviour. No system is perfect, so we also monitor real usage after launch.
Usually yes. We integrate with websites, apps, helpdesks and internal tools through widgets or APIs.
Tell us what you are trying to achieve and we will reply with honest next steps and a clear quote.
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